The MSC Cruises customer service number for the USA is+1-855-732-4023 , with hours Monday-Friday from 8:00 am to 11:00 pm EST and Saturday-Sunday from 9:00 am to 9:00 pm EST. For general assistance, the US contact number is the most appropriate. However, be aware there is a separate 24/7 number for in-travel issues and different contact details and hours for other regions like the UK and South Africa.
USA
Phone: +1-855-732-4023
Hours:
Monday-Friday: 8:00 am - 11:00 pm EST
Saturday-Sunday: 9:00 am - 9:00 pm EST
Note: A separate 24/7 helpdesk is available for issues encountered while traveling to your ship.
United Kingdom
Phone: 0203 426 3010
Hours:
Monday-Friday: 9:00 am - 7:00 pm
Saturday: 9:00 am - 5:30 pm
Sunday: 10:00 am - 4:00 pm
South Africa
Phone: ++1-855-732-4023
Hours:
Monday-Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Note: Closed on Sundays and public holidays.