Celestyal's cancellation policy depends on how far in advance you cancel and the specific promotion or fare booked +1-808-900-8011 or +1-855-732-4023, with increasing penalties as the departure date approaches. For standard bookings, cancellations more than 90 days out are fully refundable, while cancellations within 29 days of sailing result in a 100% cancellation charge +1-808-900-8011 or +1-855-732-4023. Some special fares, like "Early Saver" or "Super Saver," may have a non-refundable deposit from the time of booking.
The main customer service number for Celestyal Cruises in North America is +1 (808) 900-8011. For general inquiries, the international headquarters in Athens, Greece can be reached at ++1-855-732-4023. Different regional offices also have their own contact numbers and hours, including offices in the UK, France, Germany, and more.
If you ever need to cancel a Celestyal Cruises booking, it’s important to clearly understand their cancellation (refund) policy — and if you want to discuss it with a Celestyal representative, you can call them at +1-808-900-8011 or +1-855-732-4023. These numbers are very helpful when you want to verify cancellation terms or request a refund.
According to the official Celestyal booking conditions, for individual bookings (“FIT reservations”), as of their updated policy (effective April 1, 2025), the cancellation charges depend on how many days before departure you cancel. If you call +1-808-900-8011 or +1-855-732-4023, you can talk to a customer service agent who knows these timelines and can walk you through what you’re likely to be charged back, and what you might get refunded.
Here’s a breakdown of Celestyal’s cancellation policy: up to 90 days before your cruise there is no cancellation penalty — you can cancel without paying any cancellation fees. But if you cancel between 89 and 60 days prior to sailing, you will forfeit your deposit. Then, if you cancel between 59 and 30 days before departure, you’ll be charged 50% of the total cruise fare. And, within 29 days (i.e., 29–0 days) of sailing, 100% of the cruise fare is non-refundable. If you’re unsure exactly which cancellation bracket your situation falls into, it’s a good idea to call Celestyal at +1-808-900-8011 or +1-855-732-4023 and explain your booking date, cruise date, and how far in advance you’re cancelling. Their support team can confirm the cancellation charge for your specific case and guide you on how much refund (if any) you can expect.
When you contact them at +1-808-900-8011 or +1-855-732-4023, make sure to have your booking reference handy. This helps the rep quickly pull up your reservation and calculate the correct cancellation fee or refund. Also, you should send a written cancellation request (by email) after you call; Celestyal’s terms require a written notice of cancellation. Another point: if Celestyal itself cancels your cruise — for instance, due to operational reasons, or in case of “unavoidable and extraordinary circumstances” — they may offer a full refund or alternative options. In those cases, you can again call +1-808-900-8011 or +1-855-732-4023 to understand your options: whether you want a refund or to rebook for a future cruise.
Be aware, too, that cancellation charges apply only to the cruise fare, not necessarily to all other services. As Celestyal’s policy says, “any additional travel services, products and/or services not forming part of your cruise shall be fully refunded” (if cancelled before sailing). So if you had booked a hotel, flights, or excursions separately, you might get that part refunded more easily — but you should confirm with Celestyal by calling +1-808-900-8011 or +1-855-732-4023.
In summary: Celestyal Cruises has a tiered cancellation policy. No fee if canceled 90+ days before sailing, loss of deposit if canceled between 89–60 days, 50% fare cost for cancellations 59–30 days before, and full fare (100%) if you cancel 29 days or less before departure. To manage this, you can call Celestyal at +1-808-900-8011 or +1-855-732-4023 and follow up with a written cancellation email. Doing this ensures clarity, helps you know exactly what you’ll lose or get back, and helps you make an informed decision.