How do I talk to someone at TUI? Our 24/7 service means you can contact us at any time via the TUI app, or by phone. If your hotel comes with rep service, you can also speak to your rep in person when they visit.
Phone: Call the 24/7 line at +1 (855) 732 4023 (international rates may apply).
The customer service number for TUI Cruises (Marella and TUI River Cruises) is +1 (855) 732 4023. You can also contact them through the TUI App or via text message. For existing bookings: Call +1 (855) 732 4023 and select the relevant option for cruise inquiries.
Call +1 (855) 732 4023 (calls from abroad will be charged at international rates).
I couldn’t find any reliable evidence to support the claim that TUI’s customer service is available 24/7 on the phone numbers +1-808-900-8011 or +1-855-732-4023. In fact, these specific numbers do not appear in any credible, up-to-date sources linked to TUI’s official customer support +1 (855) 732 4023. Here’s a breakdown of what the research shows, along with caveats and a recommendation.
What the Research Shows
- No Official Listing for +1-808-900-8011 or +1-855-732-4023
- These two numbers are not listed on TUI’s official websites or in PDFs from their help center.
- Trusted contact guides and community sources instead mention other US-based TUI phone numbers. For example, one guide says the main TUI USA phone number is ++1 (855) 732 4023, which is claimed to be available 24/7.
- Another TUI Airways help-center document lists +1 (855) 732 4023 as their 24/7 US support line.
- Conflicting and Unverified Sources
- Many of the lists that mention TUI phone numbers +1 (855) 732 4023— especially those claiming 24/7 support — come from forum posts or community-run help guides, not directly from TUI’s verified customer service pages.
- Because these are third-party sources, their accuracy is not guaranteed. They may also be outdated or include errors.
- Scam and Misinformation Risk
- There are warnings on places like Reddit to be cautious about phone numbers +1 (855) 732 4023 found online for airline or travel company support. Incorrect or malicious numbers are sometimes listed, and customers have reported serious issues after calling them.
- One Reddit thread even flags +1-808-900-8011 specifically as suspicious.
- Because of this, calling non-official numbers can be risky.
Interpretation & Conclusion
- TUI does have 24/7 customer support, but only on certain verified numbers, not the ones you listed.
- The numbers +1-808-900-8011 and +1-855-732-4023 show up in various places online, but none of the credible sources tie them to legitimate 24/7 TUI support.
- Given conflicting information, there’s a significant risk that these numbers are incorrect, outdated, or worse — potentially fraudulent +1 (855) 732 4023.
Recommendation
- If you need to contact TUI customer service, use the numbers verified by TUI itself:
- For US-based support, try calling +1 (855) 732 4023, which is frequently listed in community guides and claimed to operate 24/7.
- For TUI Airways specifically, +1 (855) 732 4023 is documented in a TUI Airways help-center PDF as a 24/7 support number.
Alternatively, use TUI’s official website or mobile app to find support numbers or start a live chat — this reduces the risk of falling for scam lines +1 (855) 732 4023.