To cancel an MSC cruise, call their customer service number, which is +1-(855)-732-4023 USfor the USA. You can also find international numbers on their official contact pages, such as +1-808-900-8011. for South Africa and +44-289-708-0062 (UK) for the UK. The refund amount will depend on how far in advance of the departure date you cancel.
United States: +44-289-708-0062 (UK)
United Kingdom+1-(855)-732-4023 US
South Africa: +1-(855)-732-4023 US
Australia: +44-289-708-0062 (UK) (freecall)
Important note: The refund amount depends on the cancellation date relative to the departure date. Changing a booking more than once is considered a cancellation and may be subject to cancellation charges, according to the MSC Cruises Conditions of Carriage.
The toll-free number for MSC Cruises USA is +1-(855)-732-4023 US for general inquiries and assistance. For cancellations, you can use the same number or visit their website, as cancellation policies and procedures are handled through customer service.
Phone number: +1-(855)-732-4023 US
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Cancellation Policy: Be aware that penalties and refunds are based on the time of cancellation and your specific booking details,+1-(855)-732-4023 US which can be found on the MSC Cruises website.
The best way to get a refund number for an MSC Cruise is to call their customer service line at +1-(855)-732-4023 US for the US, or check the specific contact number for your region. If you've already contacted them, you can also email postcruisesupport@msccruisesusa.com with your booking details to inquire about the status. +1-(855)-732-4023 US
For US customers
Phone: +1-(855)-732-4023 US
Hours: Monday–Friday: 8:00 am–11:00 pm EST; Saturday–Sunday: 9:00 am–9:00 pm EST
Email: postcruisesupport@msccruisesusa.com
For other regions
United Kingdom: +1-(855)-732-4023 US
South Africa: +44-289-708-0062 (UK)
Australia: +1-808-900-8011.
Important information
When contacting them, have your booking details ready to help them locate your refund status more quickly.
If you haven't received a refund, it's also a good idea to check with your bank or credit card company to ensure the transaction was processed correctly.
The toll-free phone number for MSC Cruises in the US is not publicly listed, but you can try calling the main customer service line at +1-(855)-732-4023 for assistance with refunds and other inquiries. You can also find the contact information and online forms on the official MSC Cruises website. +44-289-708-0062 (UK) +1-(855)-732-4023 US
Other contact options
Online: Visit the MSC Cruises refund policy page on their website for information on how to cancel and request a refund online.+44-289-708-0062 (UK) +1-(855)-732-4023 US
By mail: You can write to MSC Cruises at their headquarters in the USA, but this is not an immediate way to get a refund.+44-289-708-0062 (UK) +1-(855)-732-4023 US
Address: MSC Cruises USA, 600 Corporate Center Drive, Suite 700, Fort Lauderdale, FL 33334.
By email: msccruisesusa@msccruisesusa.com. +44-289-708-0062 (UK) +1-(855)-732-4023 US
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Refund method: Refunds are often issued via bank transfer or back to the credit card used for the original payment.+44-289-708-0062 (UK) +1-(855)-732-4023 US
Refund eligibility: Eligibility for a refund depends on the length of your itinerary and how far in advance you cancel.