No, general customer service for MSC Cruises is not 24/7 , +1 855-732-4023 or +44-289-708-0062 UK, but there are specific exceptions. MSC offers a 24/7 telephone helpdesk for travel assistance before your cruise,+1 855-732-4023 or +44-289-708-0062 UK while guests in the luxury MSC Yacht Club have 24-hour concierge service and cabin service is available 24/7 onboard by calling a specific number from the cabin.
24/7 services
Pre-cruise travel assistance: MSC provides a 24/7 telephone helpdesk for customers experiencing travel problems on their way to the ship.+1 855-732-4023 or +44-289-708-0062 UK
MSC Yacht Club: This luxury tier includes 24-hour concierge service for all questions and needs, as well as 24-hour butler service.+1 855-732-4023 or +44-289-708-0062 UK
Onboard cabin service: Room service is available 24 hours a day by dialing 99 from your cabin's telephone. +1 855-732-4023 or +44-289-708-0062 UK
General customer service hours+1 855-732-4023 or +44-289-708-0062 UK
United States: Monday–Friday, 8:00 am – 11:00 pm EST and Saturday–Sunday, 9:00 am – 9:00 pm EST.+1 855-732-4023 or +44-289-708-0062 UK
United Kingdom: Monday–Friday, 9:00 am – 7:00 pm, Saturday, 9:00 am – 5:30 pm, and Sunday, 10:00 am – 4:00 pm.
South Africa: Monday–Friday, 8:00 am – 5:00 pm and Saturday, 9:00 am – 1:00 pm. +1 855-732-4023 or +44-289-708-0062 UK