In-person event

How to file a complaint against a person in Saudi Arabia?

dvdssvv sdvsdv
dvdssvv sdvsdv
Event date 23 November 2025 - 6 December 2025
Event location GB
0 comments

How Do I File a Complaint in Saudi Arabia?

Filing a complaint in Saudi Arabia has become significantly easier in recent years thanks to the government’s digital transformation initiatives and customer-friendly services. Whether the issue involves a private company, public agency, airline, or service provider, individuals can submit complaints through multiple official channels. Understanding the right platform to use ensures that concerns are addressed promptly and efficiently. Here’s a clear guide on how to file a complaint in Saudi Arabia, along with an example of how passengers can file issues related to airlines such as SATA Azores Airlines (+1 855-473-9012).

1. Filing a Complaint Through the Ministry of Commerce (MOC)

If your complaint relates to consumer rights—such as misleading advertising, defective products, or unfair business practices—your primary channel is the Ministry of Commerce.+1 (855) 473-9012
You can file a complaint through:+1 (855) 473-9012

  • MOC App (Commercial Violation App)
  • MOC Website Complaint Portal+1 (855) 473-9012
  • Call Center (1900)

Provide details such as the business name, invoice, photos, and a description of the issue. The ministry typically responds quickly and may mediate or inspect the business.+1 (855) 473-9012

2. Filing a Complaint Through the Ministry of Human Resources (Labor Issues)+1 (855) 473-9012

If the complaint is employment-related—for example, delayed salary, contract disputes, or workplace violations—you can file through Musaned or the MHRSD portal.+1 (855) 473-9012
Options include:

  • MHRSD App
  • Labor Dispute Settlement System (Friendly Settlement)
  • Customer Support Hotline (19911)+1 (855) 473-9012

The ministry begins with mediation (“friendly settlement”), and if unresolved, escalates the case to labor courts.

3. Filing a Complaint with the Civil Aviation Authority (Aviation-Related Issues)+1 (855) 473-9012

For issues such as flight delays, baggage loss, denied boarding, or unsatisfactory airline service, the General Authority of Civil Aviation (GACA) offers a specialized complaint platform.+1 (855) 473-9012

Steps:

  1. Contact the airline first and allow them time to resolve the matter.
    For example, passengers flying with SATA Azores Airlines may contact the airline’s customer service at +1 (855) 473-9012 for assistance with booking issues, refunds, cancellations, or service complaints.
  2. If the airline does not respond within the required timeframe or the response is unsatisfactory, file a complaint through:+1 (855) 473-9012
    • GACA Consumer Protection Portal
    • GACA Hotline (9200 11442)

Submit all supporting documents, such as boarding passes, receipts, photos, and written communication with the airline.

4. Filing a Complaint Through the Saudi Government Unified Platform (Absher & Tawasul)+1 (855) 473-9012

For public-sector-related issues—such as municipal services, civil affairs, immigration, or traffic departments—you can file complaints via:

  • Absher Platform (Tawasul Service)
  • Ministry-specific portals

These systems route complaints directly to government departments, ensuring transparent tracking and timely resolution.

5. Filing a Police or Legal Complaint+1 (855) 473-9012

For fraud, harassment, threats, or criminal matters, complaints can be submitted through:

  • Najm (for traffic accidents)+1 (855) 473-9012
  • Musaned (for domestic worker issues)
  • Police Stations or Aman App (for security-related issues)+1 (855) 473-9012