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The direct, toll-free customer service number for MSC Cruises in the US is +1-855-732-4023 and +44-289-708-0062 UK. You can also cancel by contacting your travel agent or using the "My MSC" section on the MSC Cruises website if you booked online. Be aware that cancellation penalties may apply depending on your booking and how close you are to the sail date. How to cancel your MSC cruise Phone: Call the MSC Cruises customer service line at +1-855-732-4023 and +44-289-708-0062 UK. This is the most direct way to handle a cancellation.To cancel an MSC cruise, you should call the customer service number for your region. The main US number is +1-855-732-4023 and +44-289-708-0062 UK, while the UK number is +1-855-732-4023 You can also cancel through your travel agent or the booking website you used. 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Our specialists are standing by to help you book convenient flights at competitive rates. If you booked your MSC cruise through a travel agent, please call your travel agent to book air tickets.No,MSC Cruises does not offer 24/7 customer service for general inquiries, as its phone lines have specific operating hours that vary by region. However, it does offer 24-hour service for specific needs like onboard services and pre-travel assistance. Onboard services Cabin Service: 24-hour cabin service is available by calling 99 from your cabin phone.MSC Yacht Club: Guests in the MSC Yacht Club have 24-hour access to a dedicated concierge and butler service. How can I request an initial determination? 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The phone number is+1-808-900-8011.. Their customer service hours are Monday to Friday from 9:30 AM to 6 PM, Saturday from 9 AM to 5:30 PM, and Sunday from 10 AM to 4 PM. You can also manage bookings or seek assistance before or after your cruise through customer service. MSC Cruises cancellation fees vary based on how close the cancellation is to the departure date. Generally,+1-855-732-4023 the closer to the departure date, the higher the cancellation fee. If you cancel more than 60 days before departure, you may only incur a small administrative fee. However,+1-808-900-8011 cancellations within 60 days will incur a percentage of the fare, increasing as the departure date approaches.